… If we have a problem and we need to solve it, until we do, we feel (inside us) a kind of internal agitation, a tension, or an uncertainty that makes us just plain uncomfortable. And we want to get rid of that discomfort. So, in order to do so, we take a decision. Not because we’re sure it’s the best decision, but because taking it will make us feel better.
Well, the most creative people have learned to tolerate that discomfort for much longer. And so, just because they put in more pondering time, their solutions are more creative.
– John Cleese on Creativity
In this seventh and final interview instalment from Software Advice, General Manager of Dynamics CRM, Brad Wilson talks about what is new in Microsoft Dynamics CRM 2011
With over 500 new features Dynamics CRM 2011 is a real game changer.
These new features are segmented into 3 key areas :
Familiar – This includes the Office Fluent UI which is visible both in the Web client and well as the new super enhanced Outlook MAPI Client
Intelligent – These enhancements are around the integrated Dash boarding and real-time visualisations capability (something CRM has previously been lacking), Goal Management and more.
Connected – with seamless integration with SharePoint 2011 and Linc and Microsoft Exchange to name a few.
I will of course let Brad Wilson tell you all about them, enjoy this final interview video. (more…)
In this sixth interview instalment from Software Advice, General Manager of Dynamics CRM, Brad Wilson chats about what Microsoft’s strategy is around marketing automation in Dynamics CRM 2011.
Marketing capability in Dynamics CRM 2011 is a standard feature out of the box, with Marketing List automation, Mail merges and campaigns being among the available components.
The beauty of the Dynamics CRM platform however, is the ability for other Independent Software Vendors (ISV’s) to create their own software components that further enhance the native capability of Dynamics CRM.
So although the marketing components of Dynamics CRM are pretty capable there are some really world-class add-ons available from companies like CoreMotives that further enhance the marketing and web intelligence of Dynamics CRM.
Check out this interview for more details. (more…)
With almost 300 applications available between Dynamics CRM 4.0 and Dynamics CRM 2011 the marketplace is growing at a pretty astounding rate.
I really look forward to seeing how it progresses over the coming months.
Enjoy the video. (more…)
In this fourth interview instalment from Software Advice, General Manager of Dynamics CRM, Brad Wilson discusses how the Microsoft Partner eco system needs to adapt to take full advantage of the opportunities that exist in moving to the cloud.
The Dynamics Marketplace combined with CRM 2011’s Solution Framework is just one of the examples of where Partners can leverage the move to the cloud, the combination of these two allows partners to easily package vertical solutions that they have developed and on sell them to the broader Microsoft Dynamics CRM customer base, with the option to easily deploy to existing CRM environments.
Another of the many advantages of Microsoft CRM Online and other Partner hosted CRM environments is the ability to quickly spin up a 30 day trial to demonstrate the functionality of both CRM and custom solutions from the Marketplace with minimal cost and time investment.
I hope you enjoy this interview. (more…)
In this third interview instalment from Software Advice, General Manager of Dynamics CRM, Brad Wilson discusses the move of customers to CRM in the cloud.
As cloud applications become more prolific, the choice between being able to run applications in the cloud or on premise is becoming more commonplace.
The strategy for Microsoft Dynamics CRM since CRM 4.0 has been for the cloud and on premise version to share the same code base, making it easy to switch between cloud or on premise, it wasn’t achieved perfectly with CRM 4.0 but CRM 2011 has achieved this, in fact if you wanted to move from on premise to Microsoft CRM Online, it is a service that is covered under your software assurance agreement.
Enjoy the interview. (more…)